Shipping policy

What is the delivery time?

The delivery time consists of two stages:

Processing time
Within 1–3 business days after you place your order, it is checked, approved and packed. Your parcel is then prepared for shipment.

Shipping time
5–10 business days, depending on your destination.

Your order is shipped with a trusted postal or courier service in your country.

All delivery times exclude any customs delays. During busy periods such as Christmas, Black Friday and New Year, delivery may take longer.

How much does shipping cost?

We offer free premium shipping. This includes insurance in case your parcel is stolen, lost or damaged.

Where is my parcel?

Once your order has shipped, you will receive an email with a tracking number.

You can track your order on the tracking page of our website — just click “Track your order” in the main menu.

For logistical reasons, your order may be sent in multiple shipments.

My tracking number isn't working

It can take up to 5 business days for tracking information to update. If your tracking still shows no information after a few days, please contact our customer service.