Refund Policy
Right of withdrawal
You have the right to withdraw from this contract within 30 days without giving any reason.
The withdrawal period is 30 days from the day:
- on which you, or a third party other than the carrier and indicated by you, take physical possession of the goods, if you ordered one or more goods in a single order and they are delivered together;
- on which you, or a third party other than the carrier and indicated by you, take physical possession of the last item, if you ordered several goods in a single order and they are delivered separately.
To exercise your right of withdrawal, you must inform us of your decision to withdraw from this contract. You can do this by email: support@lyamore.com
You may use the model withdrawal form below, but this is not mandatory.
To meet the withdrawal deadline, it is sufficient to send your notice of withdrawal before the withdrawal period has expired.
Effects of withdrawal
If you withdraw from this contract, we will refund all payments received from you, including delivery costs (except for any additional costs resulting from your choice of a delivery method other than the standard delivery we offer), without undue delay and no later than 14 days from the day we receive your notice of withdrawal.
We will make the refund using the same payment method you used for the original transaction, unless expressly agreed otherwise. In no case will you be charged any fees as a result of the refund.
We may withhold the refund until we have received the goods back, or until you have supplied proof that you have sent the goods back — whichever is earlier.
You must send back or hand over the goods to us without undue delay and no later than 30 days from the day you informed us of your withdrawal. The deadline is met if you send the goods back before the 30-day period has expired.
You bear the direct cost of returning the goods.
You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish the nature, characteristics and functioning of the goods.
Exclusions and early expiry of the right of withdrawal
The right of withdrawal does not apply to contracts:
- for the supply of goods that are not prefabricated and are made according to the consumer's individual choice or specification;
- for the supply of goods that deteriorate quickly or have a limited shelf life;
- for the supply of alcoholic beverages whose price was agreed at the conclusion of the contract, which can be delivered no earlier than 30 days after the conclusion of the contract, and whose value depends on market fluctuations;
- for the supply of newspapers, periodicals or magazines, with the exception of subscription contracts.
The right of withdrawal expires early for contracts:
- for the supply of sealed goods that are not suitable for return for health or hygiene reasons, if the seal has been broken after delivery;
- for the supply of goods that, by their nature, become inseparably mixed with other items after delivery;
- for the supply of audio or video recordings or computer software in sealed packaging, if the seal has been broken after delivery.
Model withdrawal form
Please contact us at the following email address before returning any items: support@lyamore.com
The return address printed on our parcels is not our return address. You will receive the correct return address by email on request.
If you wish to cancel the contract, please fill in the form below and send it to us by email.
Withdrawal form
I/We (*) hereby give notice that I/we (*) withdraw from my/our (*) contract for:
the purchase of the following goods (*) /
the provision of the following service (*)
Ordered on (*) ____________ / Received on (*) ______________
Name of consumer(s):
Address of consumer(s):
Signature of consumer(s) (only if this form is submitted on paper):
Date: ______________
(*) Delete as appropriate.