Shipping Policy
Where do we ship?
We ship worldwide, including the Netherlands, Belgium, Germany, the United Kingdom, the United States, Canada and Australia.
What is the delivery time?
The delivery time consists of two stages:
Processing time
Within 1–3 business days after you place your order, it is checked, approved and packed. Your parcel is then prepared for shipment.
Shipping time
Usually 7–15 business days, depending on your destination:
- Netherlands, Belgium, Germany: 7–12 business days
- United Kingdom: 7–12 business days
- United States, Canada, Australia: 8–15 business days
- Other countries: 10–20 business days
Your order is shipped with a trusted postal or courier service in your country.
All delivery times exclude any customs delays. During busy periods such as Black Friday, Christmas and New Year, delivery may take longer.
How much does shipping cost?
Shipping is free on all orders. This includes insurance in case your parcel is stolen, lost or damaged.
Customs and import duties
For orders shipped outside the European Union (for example to the United Kingdom, the United States, Canada or Australia), local import duties or taxes may apply. These are set by your country's customs authority and are not included in our prices.
Where is my parcel?
Once your order has shipped, you will receive an email with a tracking number.
You can track your order on the tracking page of our website — just click “Track your order” in the main menu.
For logistical reasons, your order may be sent in multiple shipments.
My tracking number isn't working
It can take up to 5 business days for tracking information to update. If your tracking still shows no information after a few days, please contact us at support@focuss6.com.